No refunds on new released games. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- New Releases
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: King Gaming, 1911 weston rd, Toronto ON m9n1w7, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: King Gaming, 1911 weston rd, Toronto ON m9n1w7, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Hi. I live very rural. Only just received today. Very excited to try it out.
Very happy with my purchase. It came quickly. I'll keep checking back for other titles I'm looking to collect.
TMNT THE LAST RONIN #5 (OF 5) CVR A EASTMAN
The book is in good condition.
Delivery was very fast! Great communication as the game wasn't labelled as used, but was quickly clarified by support staff that it was used. Also, prices are very reasonable!!
Jolteon - 23/68 - Rare
I didn't see many reviews so I was a little weary at first but the plush I ordered came in fast and is in great condition! They even put a free comic book in my package. The plush was also reasonably priced, unlike other places that resell Kirby merchandise for like 5X its original price.
Very good store! Would be happy to buy from here again :)
Thank you very much for the fast shipping and also the gift included (Comic Book) :)
It has a good story with emotions in it and it all makes sense. I played it a long time ago and i lost the game so i wanted to play it again because i wanted to have these old memories back. Love it